Frequently Asked Questions

Your questions, our answers.

ORDERING & DELIVERY

Are KONCPTS kitchens available outside of EGYPT?

Yes! Our products are in demand internationally and available in many countries throughout the world.

Can i also purchase my kitchen directly from you or order online?

No. It is not possible to purchase directly from KONCPTS.COM at this moment In time. Our online kitchen builder program is almost here.

What does a KONCPTS kitchen cost?

We cannot specify a general price for a kitchen as designing a kitchen is an extremely personal matter and there are many factors to consider. For example, the size, equipment and functionality as well as the choice of materials and design. This is why we recommend that you visit a retailer in your area for inspiration and advice.

When will my kitchen be ready?

Upon completion of contract signage, your ideal home will be ready to move into within 45 days!

Relocating?

If you've got any KONCPTS product that you would like to relocate to any other location, please go ahead fill in our Relocating form.

Please keep in mind that KONCPTS is fully responsible for our products relocation and that any product relocation through a third party service provider immediately puts your product out of our warranty / guarantee.

WARRANTY, REFUND& SPARE PARTS

My kitchenfront has minor flaws - is there a way for me to easily remedy these myself?

Yes! We can gladly provide you with touch-up lacquer suitable for your front at no charge. Simply specify your address and the name of the respective front in the Service Form. Please note: This possibility is not available for all fronts.

My kitchen has defects - who can i contact with if there are a problems?

We are sorry to hear that defects are diminishing your enjoyment of your kitchen. Please contact our service team through our Service Form.

How long is the warranty on your kitchens?

Five year warranty on all KONCPTS products.

For how long will i be able to obtain replacement and/or extend my kitchen?

KONCPTS kitchens are subject to a two-year collection cycle. However, the length of time they remain in the range varies depending on demand. Ongoing development and modification are inevitable where material, design and technology are concerned. Please note that we generally always find a solution for supplemental or subsequent purchases though.

What's excluded from the warranty / guarantee?

Our warranty excludes 
- Appliances 
- Internal accessories
- Any type of Physical Damage

INFORMATION MATERIAL

Can i order samples from you?

Through our website you can view almost all our available materials samples. Also you can visit our showroom for a better experience. We dont give out color samples as of now.

Can you send me a catalogue?

Please fill in our Request Digital Samples / Catalogues form to receive our catalogues through a transfer link.

Is there also a print version of your magazine?

Not at this time no. Please fill in our Request Digital Samples / Catalogues to receive our digital catalogues through a transfer link.

GENERAL INFORMATION

Where are the KONCPTS kitchens manufactured?

We deliberately rely on a very high proportion of in-house manufacturing. This means that the majority of our products are manufactured at our site in CAIRO, EGYPT, where we have high vertical integration and can optimally monitor the manufacturing process and the high quality. Consequently, you get a high-quality designer fit to space kitchen – Made in EGYPT – at the best price-performance ratio.

What does the name KONCPTS mean?

"KONCPTS" represents a harmonious blend of innovation and functionality, redefining modern living spaces. With a focus on user-centric design, the brand prioritizes practicality and elegance, offering solutions that combine style with everyday usability. Through its forward-thinking approach, Koncpts sets a new standard in design excellence, creating environments that are both beautiful and functional, tailored to meet the needs of contemporary lifestyles.

How are the kitchens manufactured?

Each and every KONCPTS kitchen is planned individually, then manufactured with the utmost precision in our facilities in CAIRO, EGYPT. We use machines that have been especially developed for KONCPTS, which enable us to manufacture certain parts in series production with automated processes.  We therefore achieve a consistently high level of quality and the outstanding price-performance ratio for which we are known. Nevertheless, human craftsmanship remains indispensable – whatever the machines can’t handle, our custom manufacturing organisation makes by hand.

CLEANING & CARE

What is the best way to cleaning my kitchen?

A soft damped cloth for cleaning the fronts – however this also depends on their material. We can send you these care instructions digitally – simply submit a request in this regard via our  Service from!